Privacy Policy | TrueCode

Introduction

TrueCode ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at truecode.dev (the "Site") or engage our software development services.

By accessing our Site or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our Site and services.

Information We Collect

Information You Provide to Us

We collect information that you voluntarily provide when you interact with our Site or services, including:

Contact Information: Name, email address, phone number, and company name when you fill out our contact form, request a quote, or subscribe to our newsletter.
Project Information: Details about your project requirements, budget range, and timeline preferences submitted through our contact form or during discovery calls.
Employment Information: Resume, cover letter, and professional credentials when you apply for a position through our careers page.
Communication Data: Records and content of any correspondence you have with us, including emails, chat messages, and meeting notes.

Information Collected Automatically

When you visit our Site, certain information is collected automatically through cookies and similar technologies:

Device Information: Browser type, operating system, device type, screen resolution, and language preferences.
Usage Data: Pages visited, time spent on pages, click patterns, referring URLs, and navigation paths through our Site.
Network Information: IP address, approximate geographic location (city/country level), and internet service provider.

How We Use Your Information

We use the collected information for the following purposes:

To respond to your inquiries and provide requested information about our services.
To deliver, maintain, and improve our software development services.
To send you project updates, invoices, and service-related communications.
To send marketing communications (with your consent), including our newsletter, blog updates, and industry insights.
To analyze Site usage patterns and improve our website's performance, content, and user experience.
To process job applications and evaluate candidates for open positions.
To detect, prevent, and address technical issues, fraud, or security concerns.
To comply with legal obligations and enforce our terms of service.

Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the context:

Consent: When you have given explicit consent for a specific purpose (e.g., subscribing to our newsletter).
Contractual Necessity: When processing is necessary to fulfill a contract with you or to take pre-contractual steps at your request.
Legitimate Interests: When processing is necessary for our legitimate business interests, such as improving our services, provided these interests do not override your fundamental rights.
Legal Obligation: When processing is required to comply with applicable laws and regulations.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers: We share information with trusted third-party vendors who assist us in operating our business, such as hosting providers, analytics services, and email delivery platforms. These providers are contractually obligated to protect your data.
Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, safety, or the rights of others.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal data.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Specifically:

Contact form submissions and project inquiries are retained for up to 3 years after the last interaction.
Newsletter subscriber data is retained until you unsubscribe.
Job application data is retained for up to 2 years to consider candidates for future openings (unless you request earlier deletion).
Analytics data is aggregated and anonymized after 26 months.

Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us recognize your browser and capture certain information.

Essential Cookies: Required for the Site to function properly. These cannot be disabled without affecting Site functionality.
Analytics Cookies: Help us understand how visitors interact with our Site so we can improve content and user experience.
Preference Cookies: Remember your settings and preferences (e.g., dark/light theme preference).

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our Site.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal data we hold about you.
Rectification: Request correction of inaccurate or incomplete data.
Erasure: Request deletion of your personal data (subject to legal retention requirements).
Restriction: Request that we limit the processing of your data in certain circumstances.
Portability: Request your data in a structured, machine-readable format.
Objection: Object to the processing of your personal data for direct marketing purposes.
Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at privacy@truecode.dev. We will respond to your request within 30 days.

Data Security

We implement industry-standard security measures to protect your personal information, including:

Encryption of data in transit (TLS 1.3) and at rest (AES-256).
Regular security audits and vulnerability assessments.
Access controls limiting data access to authorized personnel only.
Employee security training and confidentiality agreements.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to promptly addressing any security incidents.

Third-Party Links

Our Site may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our Site and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child under 16 has provided us with personal data, we will take steps to delete such information promptly.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have data protection laws that differ from those in your jurisdiction. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, to protect your data during international transfers.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: info@truecode.africa
Address: Karen